KORA BEAUTY – TERMS & CONDITIONS

Effective Date: 17-June-2026

Welcome to KORA Beauty. By accessing or using our website, purchasing products, creating an account, subscribing to our communications, or interacting with our services, you agree to be bound by these Terms & Conditions.

1. About KORA Beauty

KORA Beauty Private Limited ("KORA Beauty", "we", "our", or "us") operates an online platform offering authentic Korean beauty, skincare, and cosmetic products to customers across India.

These Terms govern your access to and use of our website, products, services, and related content.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age.

  • You are legally capable of entering into a binding contract.

  • All information provided by you is accurate and complete.

  • You will not use the website for unlawful or unauthorized purposes.

3. Products & Information

KORA Beauty strives to provide accurate product descriptions, ingredient lists, images, pricing, and availability information.

However:

  • Product packaging may vary from images displayed online.

  • Ingredient lists may be updated by manufacturers without prior notice.

  • We do not guarantee that product descriptions, images, or content are entirely error-free.

Customers are advised to review product labels before use.

4. Authentic Korean Product Commitment

KORA Beauty is committed to offering genuine Korean beauty products sourced through authorized manufacturers, suppliers, distributors, or import channels.

While we take reasonable steps to ensure authenticity, customers should carefully review product details and usage instructions before use.

5. Orders & Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.

  • Limit quantities purchased.

  • Cancel suspicious or fraudulent orders.

  • Refuse service where necessary.

Order confirmation emails only acknowledge receipt of your order and do not constitute final acceptance.

6. Pricing

All prices are displayed in Indian Rupees (INR).

Prices may change without prior notice.

In the event of a pricing error:

  • We may cancel the order and issue a refund if payment has been received.

  • We may contact you for further instructions before processing the order.

7. Payments

We accept approved online payment methods available on our website.

You agree that:

  • Payment information provided is valid.

  • You are authorized to use the selected payment method.

  • Fraudulent transactions may be reported to relevant authorities.

8. Shipping Policy

KORA Beauty currently ships within India only.

Estimated delivery timelines are provided for reference and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Force majeure events

We are not liable for delays beyond our reasonable control.

9. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests will not be accepted.

Customers should contact our support team immediately if cancellation is required.

10. Return Policy

Due to hygiene, safety, and product integrity reasons:

ALL SALES ARE FINAL.

KORA Beauty does not accept returns, exchanges, or replacements unless:

  • The product received is damaged during transit.

  • The wrong product was delivered.

  • The product is defective upon delivery.

Any approved claim must be reported within 48 hours of delivery along with supporting photographs and unboxing evidence.

11. Refund Policy

KORA Beauty follows a strict:

NON-REFUNDABLE POLICY

Refunds will only be considered in exceptional cases approved by KORA Beauty, including:

  • Product unavailable after payment.

  • Verified shipment damage.

  • Incorrect item supplied by KORA Beauty.

Approved refunds will be processed to the original payment method.

12. Product Usage Disclaimer

All skincare and cosmetic products may react differently depending on individual skin types.

KORA Beauty does not guarantee specific results.

Customers are encouraged to:

  • Conduct patch testing before use.

  • Follow usage instructions carefully.

  • Consult a dermatologist where necessary.

13. Medical Disclaimer

Information provided on the website is intended for educational and informational purposes only.

Nothing on the website should be interpreted as:

  • Medical advice

  • Diagnosis

  • Treatment recommendation

  • Healthcare consultation

Customers should consult qualified healthcare professionals regarding skin conditions or allergies.

14. Intellectual Property

All content available on the website including:

  • Logos

  • Designs

  • Graphics

  • Product descriptions

  • Videos

  • Images

  • Text

  • Branding materials

are owned by KORA Beauty or its licensors and are protected by intellectual property laws.

Unauthorized reproduction or use is prohibited.

15. User Generated Content

By posting reviews, comments, photos, videos, testimonials, or social media content relating to KORA Beauty, you grant us a royalty-free, worldwide, perpetual license to use, reproduce, modify, publish, and display such content for marketing and promotional purposes.

16. Prohibited Activities

You agree not to:

  • Violate applicable laws.

  • Upload malicious software.

  • Attempt unauthorized access.

  • Interfere with website operations.

  • Copy website content without permission.

  • Engage in fraudulent activity.

17. Privacy

Use of our website is subject to our Privacy Policy.

By using our services, you consent to the collection and processing of information as described in our Privacy Policy.

18. Promotional Offers

Discounts, coupons, promotional campaigns, giveaways, referral benefits, and loyalty programs may be modified, suspended, or discontinued at any time without prior notice.

Additional conditions may apply to specific promotions.

19. Limitation of Liability

To the maximum extent permitted by law, KORA Beauty shall not be liable for:

  • Indirect damages

  • Consequential losses

  • Loss of profits

  • Business interruption

  • Data loss

  • Personal dissatisfaction arising from product expectations

Our total liability shall not exceed the purchase price paid for the affected product.

20. Force Majeure

KORA Beauty shall not be liable for delays or failure to perform obligations due to events beyond reasonable control, including:

  • Natural disasters

  • Government actions

  • Pandemic situations

  • Labor disputes

  • Transportation interruptions

  • Internet failures

21. Termination

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions without prior notice.

22. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.

23. Contact Information

KORA Beauty India Private Limited

Registered Office Address:
502, Swastik House, Near Kargil Chowk,
Piplod, Surat – 395007, Gujarat, India

Website: www.KORAbeauty.in

Email: info@KORAbeauty.in

Customer Support: +91 75758 45500

For any questions regarding orders, products, shipping, returns, or these Terms & Conditions, customers may contact KORA Beauty using the details above.

24. Changes to Terms

KORA Beauty reserves the right to update, modify, or replace these Terms & Conditions at any time.

Continued use of the website after any updates constitutes acceptance of the revised Terms.